Cancellation and Bookings Policy

Policy statement 

All group bookings must be finalised no later than 28 days before event/tour date.  

Definitions  

A group booking is defined as a reservation for a set of individuals together, under a single booking arrangement. For a group booking to be finalised, the booking will be confirmed upon a non refundable deposit payment of 20% by direct bank transfer, and must include all the details listed below:

1. Pick-up and drop-off location  
2. Pick-up and drop-off date and time  
3. Group size  
4. Group Leader’s contact information  

Balance due is payable no later than 28 days before event/tour by direct bank transfer.

Flexible Refund Policy  

1. If you cancel your booking, your deposit is non-refundable.  
2. If a cancellation is made with more than 7 days before the event/tour, your balance payment will  be fully refunded.  
3. If a cancellation is made with less than 7 days before the event/tour, no refund is given.  

We understand that unexpected changes can occur, and we will do our best to accommodate your needs  depending on availability and operational capacity at the time of the request.  

Please Note:  

• Changes to Itinerary - We reserve the right to make changes to the itinerary.
• Travel Delays - Road conditions and transportation issues may affect the itinerary. 
• Unforeseen Events - Natural disasters, adverse weather conditions, strikes or other emergencies may affect the itinerary. 
• Health and Safety - Clients are responsible for managing health and medical needs during  the event/tour. 
• We reserve the right to cancel in the unlikely case of an emergency or unforeseen event. A full refund would be offered.